Frequently Asked Questions

Are these physical products?

No. Products are digital downloads. Nothing is shipped.

Which file formats are included?

Each listing identifies the included formats, such as STL or 3MF. Review the product description before purchase.

How do I receive my files?

After successful payment, Shopify's digital-delivery system provides access to the files associated with your order.

What if my download does not work?

Email shelbynicolephilli1996@outlook.fr with your order number and product name.

Can I sell physical prints?

Only when the purchased product or license explicitly includes commercial rights. Digital files may not be resold, shared, uploaded, or redistributed.

Can you guarantee a successful print?

Print results depend on your printer, slicer, material, maintenance, and settings. Product pages provide available guidance, but customers are responsible for verifying compatibility.